Prices / Currency
We operate in Pounds Stirling (£). The prices quoted are as accurate as we can make them. but ultimately, the price paid will be determined by the exchange rate used by your chosen payment method. There should not be a significant difference between these exchange rates but small differences are possible. As a society we do not need to be egistered for VAT so we are unable to provide goods exclusive of VAT. No VAT will be added during the checkout process apart from a small charge to cover the PayPal transaction fee and the postage. Tax in the UK is normally charged at 15.0%.

Dispatch
We aim to dispatch all orders within 24 hours of receiving cleared payment. If payment is received before 2pm, we will try to dispatch your order the same day. If it is not possible to meet our aim, we will email and explain why. Please note that if paying by cheque your order will be delayed by the banks clearing system. We will email to confirm that funds have cleared and your order has been dispatched.

Returns
We are happy to accept returns for any reason providing they are returned in the original packaging in 'as new' condition and suitable for re-sale. We expect returns to be sent within 7 days of receipt. Please email before sending anything back to us so that we can arrange a swift refund on receipt. Unfortunately, we cannot accept returns without prior arrangement.

We always recommend that items are returned using a postal service that is signed for or trackable online. You will be responsible for the cost of of all postage (both to you and back again), but we will refund the full purchase price of the item excluding the PayPal transaction fee.

All items are fully inspected before dispatch. However, should you receive an item that is faulty, we will refund the full purchase price including standard postage, or replace the item. If you receive a faulty item, please notify us as soon as possible. We may be able to accept photographic evidence of damage or fault in lieu of a return.

Anything You're Not Sure About?
Please email us or use the details on the Contact Us page to get in touch.

Problems With This Website?
If you experience any problems with this website please report them.

Worried About Online Purchases?
If you would prefer, we will be happy to accept orders by email, phone or post. We cannot accept credit cards yet but you can send us a cheque with your order when using the postal order option in the checkout. Make cheques payable to:

 Dorchester Town Football Club Supporters Society.

And send to:

Dorchester Town Supporters Trust, PO Box 7190, Dorchester, DT19ES.